This guide addresses a common definition of services and service standards at the level of all federal entities or other entities.
It is a series of activities or operations carried out by federal agencies or other entities to provide Service for Meeting customers’ needs and enabling them to obtain final added value through various service delivery channels whether Directly (in person), or via an electronic or digital channel.
Our vision is to inspire a shift from a traditional lens to adopting a creative startup mindset - a dynamic force that thrives on agility, is constantly adapting, and celebrates risk- taking.
At the heart of this guide is a shift from a project management approach to a productisation one, allowing for the product to evolve dynamically with customer needs.
With an emphasis on putting the human front and center, the vision is founded on a productised approach of experimentation, learning from failure, iterating and moving quickly.
We foresee a culture of taking bold action, supported by progressive collaboration methods and out-of-the-box solutions.
This vision, we believe, will enable us to be at the forefront of global leadership, as an example of an empathetic, people-first approach to exponential transformation.
We have identified 5 types of services listed below:
These six design principles are foundational guidelines to aid the smooth and effective implementation of the guide’s purpose.
The six focus areas represent transformative mindsets that facilitate the transition towards a product-centric approach.
These six design principles are foundational guidelines to aid the smooth and effective implementation of the guide’s purpose.