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Introduction
Definition of service
Services 2.0
Priority Services
Digital Services
Proactive Services
Service Bundles
Conversational Services
Intuitive Services
The 6 Focus Areas
Have A Growth Mindset
Take Ownership
Think Big
Act As One Team
Accelerate
Adopt Human Centricity
Service Structuring
The 6 Design Principles
Hyper-Personalisation
Simplicity
Inclusivity
Agility
Efficiency
Real-automation
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Real- Automation
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The 6 Design Principles
Real- Automation
Understand real-automation’s capabilities to accelerate the next generation of services
Build on existing policies and solutions to design future services
Leverage the full potential of real-automation to transform services
Identify key requirements to enable real-automation
Preempt top implementation challenges that might arise
Enforce safeguards and anticipate potential risks associated with real-automation
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