The term “Assisted Digital” refers to a collection of approaches, techniques, and efforts aimed at guaranteeing that nobody is excluded from accessing digital services. Since various services and customer segments need distinct kinds of assistance for a completely digital service to function, the concept of Assisted Digital encompasses a broad spectrum.
Usage of audio and video content that have subtitles and transcripts to ensure people with hearing impairments can understand the content.
All the functionalities of the webpage must be operable through the keyboard. This ensures that users unable to use a mouse because of limited motor functions can still interact with the web content.
Utilisation of AI and machine learning to automatically create alternative texts for images and make them more accessible for people with visual impairments.
Live chat support tools such as video calls, chatbot, Whastapp and social media.
Usage of Sign Language Processing (SLP) is a field of artificial intelligence concerned with automatic processing and analysis of sign language content.
Search Engine Optimisation (SEO), ensures that a webpage is properly optimised and structured and improves overall usability and navigability of the site for users with disabilities.
Create accessible physical environments which includes providing ramps, elevators, accessible parking spaces, and clear signage for individuals with mobility challenges.
Provide accessibility features such as tactile paving, braille signage, and audio announcements.
Ensure that employees are knowledgeable about the various accessibility features. This will enable them to provide appropriate guidance and support to customers with disabilities who may require specialised assistance.