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Introduction
Definition of service
Services 2.0
Priority Services
Digital Services
Proactive Services
Service Bundles
Conversational Services
Intuitive Services
The 6 Focus Areas
Have A Growth Mindset
Take Ownership
Think Big
Act As One Team
Accelerate
Adopt Human Centricity
Service Structuring
The 6 Design Principles
Hyper-Personalisation
Simplicity
Inclusivity
Agility
Efficiency
Real-automation
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Agility
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The 6 Design Principles
Agility
Design an agile approach for timely, flexible and tailored services
Implement agile methodologies to increase team collaboration and flexible design
Develop an agile roadmap to achieve faster launch times
Perform iterative testing to deliver services exceeding customers expectations
Measure success and keep track of quality parameters
Set up agile management approach to continuously monitor and evolve the service
Set up agile management approach to continuously monitor and evolve the service
AN ALTERNATIVE TO THE TRADITIONAL PROJECT MANAGEMENT
An agile approach represents a way to transform the traditional program approach to better support programs leveraging agile methodologies
WHAT TO KEEP IN MIND
It is helpful to have in mind the typical agile obstacles and anticipate them before starting an agile project:
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