A/B testing
A method that compares two versions to determine which performs better by dividing a sample audience into two groups and analysing results.Adaptive learning
A method that compares two versions to determine which performs better by dividing a sample audience into two groups and analysing results.Accessibility
Designing products, services, or environments that can be accessed and used by all individuals, regardless of abilities, by removing barriers and ensuring inclusive access .Agile
A flexible project management approach emphasising collaboration, iterative progress, and
adaptive planning, allowing for quick responses to change throughout the project lifecycle.Application Programming Interface (API)
set of rules and protocols that allows different software applications to communicate and interact with each other.Artificial Intelligence (AI)
simulation of human intelligence in machines, enabling them to perform tasks that typically require human intelligence, such as problem-solving, learning, and decision-making.Augmented Reality (AR)
technology that superimposes digital information, such as images or data, onto the real world, enhancing the user’s perception and interaction with their environment.Blockchain
decentralised and distributed digital ledger that records transactions across multiple computers, providing transparency, security, and immutability.Branding
process of creating a distinctive identity and perception for a product, company, or individual
in the minds of customers, usually through strategic design, messaging, and positioning.Chatbot
computer program designed to simulate conversation with human users, typically through
text or voice interfaces, to provide automated responses and assistance.ChatGPT
large language model developed by OpenAI that uses deep learning techniques to generate human-like text responses based on given prompts or queries.Computer Vision
field of artificial intelligence and computer science that focuses on enabling computers to interpret and understand visual information from images or videos.Data Analytics
process of examining and interpreting data to uncover meaningful patterns, insights, and trends that can inform decision-making and improve business outcomes.
Digital Authentication
process of verifying the identity of individuals or entities in digital systems, often using passwords, biometrics, or cryptographic methods.Digital Enabler
Technologies, tools, or systems that empower and enable digital transformation within organisations by enhancing productivity, efficiency, and innovation.Digital Identity
representation of an individual or entity’s unique digital characteristics, including personal information, credentials, and attributes, used for identification and access to digital services.Digital Proficiency
ability to effectively and confidently use digital technologies and tools to perform tasks, solve problems, and communicate in a digital environment.Data repositories
Centralised storage systems or databases that securely store and manage data, making it easily accessible for retrieval, analysis, and sharing.Digital Signature
cryptographic mechanism that provides authentication, integrity, and nonrepudiation of digital documents or messages, confirming the identity of the sender and ensuring the integrity of the content.Digital Stamp
electronic mark or certification applied to digital documents or transactions to indicate authenticity, integrity, or compliance with certain standards or regulations.Digital Wallet
software application or device that securely stores digital payment credentials, such as credit cards or cryptocurrencies, allowing users to make electronic transactions conveniently.Interactive Voice Response (IVR)
telephony technology that allows callers to interact with a computerised voice system using voice or keypad inputs, commonly used for automated customer service or routing calls.Internet of Things (IoT)
network of physical objects or devices embedded with sensors, software, and connectivity, enabling them to collect and exchange data, and interact with each other or the environment.Large Language Model (LLM)
sophisticated AI model capable of processing and generating humanlike text, often trained on a vast amount of textual data to learn patterns and context.Low Code
software development approach that utilises visual interfaces and pre-built components to simplify and expedite application development, requiring minimal coding.Machine Learning (ML)
branch of artificial intelligence that focuses on developing algorithms and models that allow computers to learn from data and improve performance on specific tasks without being explicitly programmed.Modular Design
breaking down a system or product into independent modules that can be combined or modified easily for flexibility and scalability. Natural Language Processing (NLP)
AI technology that enables computers to understand and interact with human language through techniques like text analysis and voice recognition.Near-real time
information processing or communication that occurs with minimal delay, providing data or updates that are almost instantaneous.Government Product Lifecycle
stages a product goes through, from its inception and development to its retirement or discontinuation, including design, production, marketing, and support.G2C Services
are services provided by the government entity to individuals (such as citizens, residents, and tourists).G2B Services
are services provided by the government entity to companies, institutions, business owners, and professionals.G2G Services
are services provided by the government entity to other government entities, whether they are federal or local.Product-Market fit
alignment between a product’s features, benefits, and value proposition with the needs and preferences of a specific target market, indicating the product’s suitability and potential success.Roadmap
visual representation or plan that outlines the strategic direction, goals, and major milestones of a project or product development, guiding decision-making and providing a timeline for
implementation.Robotic Process Automation (RPA)
use of software robots or bots to automate repetitive, rulebased tasks and processes typically performed by humans, increasing efficiency and reducing errors.Release Management
process of planning, scheduling, and coordinating the deployment and release of software or product updates, ensuring smooth transitions and minimising disruptions.Scope Creep
uncontrolled expansion or addition of features, requirements, or objectives in a project beyond its original scope, leading to timeline delays, cost overruns, and potential quality issues.Search Engine Optimisation (SEO)
practice of optimising a website or online content to improve its visibility and ranking in search engine results, increasing organic (non-paid) traffic and exposure.Sensor
device that detects and measures physical or environmental input, such as light, temperature,
pressure, or motion, and converts it into electrical signals for further processing.Service Quality Assurance
process of ensuring that services meet or exceed predefined quality standards and customer expectations through monitoring, evaluation, and improvement initiatives.Service Level Agreement (SLA)
contract or agreement that defines the expected level of service quality, performance, and availability between a service provider and a customer.Sign Language Processing (SLP)
field of research and technology focused on analysing, recognising, and synthesising sign language gestures or movements using computer vision and machine learning techniques.Smart City
city that leverages advanced technologies, data analytics, and Internet of Things (IoT) devices to enhance infrastructure, services, and sustainability, improving the quality of life for its residents.Social Media
Online platforms and websites that enable users to create, share, and interact with content and connect with others, facilitating communication and networking on a global scale.Single Sign On (SSO)
mechanism that allows users to access multiple applications or systems with a single set of login credentials, improving convenience and security.Usability
mechanism that allows users to access multiple applications or systems with a single set of login credentials, improving convenience and securityUser Experience (UX)
overall experience and perception of a user when interacting with a product, system, or service, encompassing factors such as usability, aesthetics, and emotional satisfaction.User Stories
Short, narrative descriptions of specific user interactions or requirements that capture the essence of a user’s goals, needs, and expected outcomes, often used in agile software development.Value Stream Mapping
A visual representation and analysis of the steps, activities, and flow of materials or information required to deliver a product or service, aiming to identify areas of waste, inefficiency, and improvement opportunities.Virtual Reality (VR)
Simulated computer-generated environment for immersive experiences.Waterfall
Sequential project management approach with linear phases.World Wide Web Consortium
International organisation developing web standards.