Through the Ask Once policy, a unified database consolidates citizens’ and residents’ information from various government entities. This database serves as a centralised hub for collecting and verifying data, eliminating the need for individuals to repeatedly provide the same information to multiple government agencies. The Ask Once policy paves the way for real-automation technologies in several ways.
This centralised database is a rich source of data and serves as a foundation for real-automation enabling efficient data management, analysis and sharing.
The centralised database serves as a valuable data source for training AI models. AI algorithms can be developed to automate tasks such as natural language processing, predictive analytics, and decision-making. Advanced analytics techniques, including machine learning and data mining, can extract valuable insights from the data, supporting evidence-based decision-making.
The ask once policy creates a framework that supports the integration of other real- automation technologies (e.g., computer vision).
The ask once policy can be expanded to incorporate blockchain standards. This would increase the security, immutability and transparency of data. Smart contracts would automate trusted transactions between different parties, enhancing efficiency and transparency.
Advanced Machine Learning and AI algorithms can analyse user preferences and behaviour, enabling very personalised recommendations and tailored experiences.
Blockchain can provide a decentralised and tamper- proof identity management system, ensuring secure access and protecting user data from unauthorised modification.
Computer vision assists in document verification and automates information extraction.
Through the metaverse, virtual representations of government service centres can be offered, enabling users to access services and interact with virtual agents.
With IoT data, such as location and environmental information, personalised and context aware services can be delivered to users.
Virtual assistants can integrate within the platform, providing interactive support to any question, and step by step guidance.
As customers experiences improve with real-automation, satisfaction and trust in governments increase. Services become fully automated and powered by cutting-edge real-automation techniques, which allow fast, convenient, and reliable service delivery.
Let us imagine a futuristic fully automated experience leveraging real-automation for Faris (the persona of 35 years old, Jordanian), who wants to buy a house
Faris accesses an advanced real estate platform - The platform leverages UAE Pass for secure authentication. Faris answers a few questions. An AI-enabled system understands the requirements and preferences (type of property, location, size, and other criteria). The system uses AI algorithms to present a curated list of properties that matches the requirements.
Faris takes virtual tours using advanced AR/ VR technologies - The platform allows him to immerse himself in a realistic 3D representation of the properties, exploring every room, amenities, and even the surrounding neighborhood. He can interact with virtual agents who provide information and answer queries in real-time. He can also visit those properties in the metaverse.
3. Digital Documentation Once Faris finds a property that he likes, the platform streamlines the documentation process - Faris provides a digital identification through UAE Pass, eliminating the need for physical paperwork. The system automatically verifies identity, financial records, and other necessary documents. Smart contracts powered by blockchain technology are used to create legally binding agreements and handle transactions securely.
The platform integrates with banks and financial institutions to automate the mortgage approval process - Based on Faris’s financial profile, the system quickly assesses his eligibility and provides instant mortgage pre-approval. It considers factors such as income, credit history, and property value to calculate the loan terms, interest rates, and repayment schedules.
To negotiate the price or terms, an AI-powered negotiation system can handle the process - It utilises historical market data, property valuations, and buyer/seller preferences to arrive at a fair and optimised agreement. The negotiation system communicates with the seller’s AI agent. Once an agreement is reached, and after Faris’s approval, it generates the updated contract.
To facilitate the financial transactions securely, the platform integrates with digital payment systems and UAE Pass - Faris can make secure payments for deposits, down payments, and other fees directly through the platform, eliminating the need for traditional bank transfers or checks. The transactions are verified and recorded in a transparent and immutable manner using blockchain technology.
As the purchase progresses, automation technologies facilitate a smooth handover process - The platform provides Faris with a checklist of tasks, such as property inspections, utility connections, and registration of ownership, ensuring each step is completed efficiently. It also integrates with relevant government agencies to automate processes like title transfers and issuance of occupancy certificates.
After the purchase, the platform continues to assist with post-purchase services - It can provide recommendations for interior designers, contractors, and home services based on preferences. Faris can also access an integrated platform for managing property-related tasks, such as maintenance requests, bill payments, and community interactions.