Identify key requirements to enable real-automation

Successful real-automation adoption requires a set of foundational elements related to government, people and technology
Government
Governance

clear governance model (e.g. data) with stakeholders involved.

Policy and regulatory framework

Alignment with relevant policies and regulations.

Collaboration and partnerships

across entities, as well as with private sector partners, academia, and others.

Technology
Data management and analytics

- Efficient collection, storage, organisation, integration and use of data (e.g.,quality, privacy & security, accessibility, interoperability) - Data gaps management (e.g., external third parties, proxies, synthetic data development).

IT infrastructure and technology

Modern infrastructure and tools required to ingest and process data (e.g., cloud computing coupled with robust cybersecurity).

Performance monitoring and evaluation

Framework to track projects and refine them as needed.

PEOPLE
Leadership buy-in and vision

- Strong leadership with top- down sponsorship to drive adoption and maturity. - Clear vision and strategy, aligned with the broader government’s strategy, coupled with an action plan (e.g., real-automation roadmap) that includes goals and milestones dependent on the budget. - Change management strategy (e.g., support to reskill and upskill employees).

Collaborative and entrepreneurial mindset

- Cross-entity alignment and collaboration (e.g., data sharing culture) - Culture that believes in failing fast, putting fear aside and experimenting.

Team with the right capabilities

- Task force to drive the strategy and roadmap under leadership - Specific roles, responsibilities and skills development at different levels (e..g, trainings, pod team per use case combining functional/ industry and technical competencies).

EXAMPLE

Governments around the world are taking action to increase the skills of their public workforce

Institute for Public Management and Economic Development (IGPDE), offers training courses (E.g., Artificial intelligence, data science: New economic challenges) to equip public servants with basic knowledge about AI and its opportunities and challenges.

AI workshops open to public officers and, in particular, middle and senior managers, to increase digital literacy and provide foundational knowledge about the potential of AI for public work and public organisations.